Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

Heads in Beds: A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality

Jacob Tomsky

In the culture of Kitchen Confidential and Waiter Rant, a rollicking, eye-opening, superbly indiscreet memoir of a lifestyles spent (and misspent) within the resort industry.

Jacob Tomsky by no means intended to enter the resort enterprise. As a brand new university graduate, armed simply with a philosophy measure and a novel loss of profession path, he grew to become a valet parker for a wide luxurious lodge in New Orleans. but, emerging quick throughout the ranks, he ended up operating in “hospitality” for greater than a decade, doing every thing from supervising the house responsibilities division to manning front table at an upscale big apple resort. He’s checked you in, checked you out, separated your white panties from the white mattress sheets, parked your vehicle, tasted your room-service foodstuff, wiped clean your rest room, denied you a past due checkout, given you a warning call, eaten M&Ms from your minibar, laughed at your jokes, and brought your funds. In Heads in Beds he pulls again the curtain to show the loopy and compelling fact of a multi-billion-dollar we think we all know.

Heads in Beds is a humorous, actual, and irreverent chronicle of the highs and lows of inn existence, advised through a keenly observant insider who’s visible all of it. arrange to be amused, stunned, and surprised as he spills the unwritten code of the bellhops, the antics that pass on within the valet parking storage, the housework department’s soiled little secrets—not to say the shameless actions of the site visitors, who're infrequently on their most sensible habit. arrange to be moved, too, via his candor approximately what it’s prefer to toil in a hugely challenging provider on the luxurious point, the place humans anticipate to get what they pay for (and frequently a lot more). staff are poorly paid and often abused via coworkers and site visitors alike, and retaining a semblance of sanity is a regular challenge.

Along his trip Tomsky additionally finds the secrets and techniques of the undefined, supplying effortless how one can get what you would like out of your inn with none trouble. This booklet (and a well timed proffered twenty-dollar invoice) may also help you rating overdue checkouts and enhancements, get loose stuff galore, and make that pay-per-view cost magically disappear. due to him you’ll know the way to get some of the best carrier from any enterprise that makes its funds from placing heads in beds. Or, a minimum of, you'll hold the bellmen from taking your baggage into the camera-free again place of work and bashing it opposed to the wall repeatedly.

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