High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

High-Tech, High-Touch Customer Service: Inspire Timeless Loyalty in the Demanding New World of Social Commerce

Micah Solomon


STEVE WOZNIAK, Apple co-founder: "Micah Solomon conveys an up-to-the minute and deeply functional tackle customer support, company good fortune, and the dual value of individuals and technology."
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SETH GODIN: "It's difficult to visualize a company with entrance line staff that may not enjoy the principles during this book."
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"Clearly the simplest booklet on customer support administration written within the final decade." Professor Frank Allen Philpot, George Mason collage tuition of Management
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HONORS RECEIVED:
-SETH GODIN's "Must-Read analyzing List,"Late Spring 2012 
-CIO journal: "Must-read, summer season 2012"
-Readitfor.me:"The eight new enterprise books you must learn NOW"
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Description: In an age of social media, smartphones, self-service, and six-second consciousness spans, High-Tech, High-Touch shopper Service throws your enterprise a lifeline. contemporary clients are a troublesome bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectancies are harder than ever for a enterprise to maintain with. they're empowered like by no means sooner than and anticipate companies to recognize that feel of empowerment--lashing out at those who do not.

Take heart: outdated customer support, totally retooled for modern blistering velocity and digitally attached fact, is what you want to construct the sort dependable patron base for you to survive--and thrive. And High-Tech, High-Touch patron Service spells out surefire options for achievement in a transparent, unique, and useful manner. notice:

* Six significant buyer traits and what they suggest on your company
* 8 unbreakable ideas for social media customer support
* How to successfully tackle on-line complainers and saboteurs on Yelp, Twitter, TripAdvisor, and different boards for person generated content material
* The emerging strength of self-service--and find out how to layout it appropriately
* how one can construct a firm tradition that breeds stellar customer support 


High-Tech, High-Touch patron Service
reveals within secrets and techniques of wildly winning customer support tasks, from net startups to venerable manufacturers, and indicates how businesses of each stripe can flip informal shoppers into fervent supporters who will unfold the notice a long way and wide--online and stale. 


About the writer

"A new guru of shopper carrier excellence is Micah Solomon."-- The monetary Post

MICAH SOLOMON, a profitable entrepreneur and enterprise chief, is a best keynote speaker and advisor on customer support, revenues, and advertising concerns, the buyer event, and corporate tradition for our digitally hooked up instances. He co-authored the bestselling Exceptional provider, unparalleled Profit and his services has been featured in speedy corporation, Bloomberg BusinessWeek, Inc. journal, Forbes.com, NBC and ABC tv programming, and in different places.

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