Implementing ITIL Configuration Management (paperback) (IBM Press)
functional, Real-World ITIL Configuration Management—From begin to end
The IT Infrastructure Library® (ITIL) areas the “best practices” in IT operations at your command. ITIL is helping you are making larger expertise offerings, manages IT extra successfully, and drives better enterprise price from your entire IT investments. The center of ITIL is configuration administration: the self-discipline of selecting, monitoring, and controlling your IT environment’s varied elements to achieve actual and well timed info for higher decision-making.
Now, there’s a pragmatic, start-to-finish advisor to ITIL configuration administration for each IT chief, supervisor, and practitioner. ITIL-certified architect and recommendations supplier Larry Klosterboer is helping you identify a transparent roadmap for fulfillment, customise ordinary procedures for your targeted wishes, and stay away from the pitfalls that stand on your way.
You’ll methods to plan your implementation, installation instruments and tactics, administer ongoing configuration administration projects, refine ITIL details, and leverage it for aggressive virtue. all through, Klosterboer demystifies ITIL’s jargon, illuminates each one process with real-world suggestion and examples, and is helping you concentrate on the explicit suggestions that provide greatest company price on your environment.
- Assessing your present configuration administration adulthood and atmosphere ambitions for development
- Gathering and dealing with necessities to align ITIL with organizational wishes
- Describing the schema of your configuration administration database (CMDB)
- Identifying, taking pictures, and organizing configuration information
- Choosing the easiest instruments to your standards
- Integrating facts and techniques to create a unified logical CMDB and configuration administration carrier
- Implementing pilot tasks to illustrate the price of configuration administration and to check your planning
- Moving from a pilot to wide-scale company deployment
- Defining roles for deployment and ongoing staffing
- Leveraging configuration administration info: Reporting and past
- Measuring and bettering CMDB facts accuracy
Covers ITIL model 3.
About the writer xxiii
Chapter 1: evaluate of Configuration administration 1
Part I: making plans for Configuration administration 17
Chapter 2: accumulating and examining specifications 19
Chapter three: picking Scope, Span, and Granularity 37
Chapter four: Customizing the Configuration administration approach 55
Chapter five: making plans for info inhabitants 67
Chapter 6: placing jointly an invaluable undertaking Plan 85
Part II: enforcing Configuration administration 97
Chapter 7: selecting the best instruments 99
Chapter eight: enforcing the method 117
Chapter nine: Populating the Configuration administration Database 127
Chapter 10: picking out and working a Pilot application 137
Chapter eleven: communique and company Roll Out 149
Part III: working an efficient Configuration administration process 161
Chapter 12: development a Configuration administration staff 163
Chapter thirteen: the numerous makes use of for Configuration info 179
Chapter 14: Measuring and enhancing CMDB Accuracy 193
Chapter 15: enhancing the enterprise price of Configuration administration 207
you're. probably you're concerned about construction conﬁguration administration as a result of your function within the firm. examine your activity description. If it says something approximately conﬁguration administration, these are most likely a few necessities. examine the issues that you just, your workforce, and your company are experiencing since you don’t have solid conﬁguration facts. these difficulties are an excellent spot to appear for an outline of what’s wanted. Attend a few incident administration conferences— record what you.
assorted CI? Your rules dictate which case prevails on your association. Common strategy Customizations fifty nine Auditing Inaccuracy is a demise knell for a CMDB. there's no dimension really as vital for the conﬁguration administration carrier because the accuracy of the database. as a result value of accuracy, a collection of methods to audit your CMDB is necessary. The tactics may still rfile the next: • How usually audits will take place • How the set of information being audited may be chosen.
rfile who's answerable for discovery of every form of courting, and the way these relationships may be captured and maintained. strength systems for Identiﬁcation of Conﬁguration goods picking laptop workstations uploading information from a scanning device getting ready for and engaging in a wall-to-wall stock at a website undertaking an information heart stock Registering software CIs as a part of the improvement cycle making a coverage for registering files as conﬁguration goods.
can have the main beneﬁt for your association, and keep in mind that whereas there's a enormous push for schooling at implementation time, there'll be an ongoing have to educate new staff as they arrive into your company or swap to new roles. review classification procedure 1 method guideline approach guide Role-Based education determine 8.3 strategy 1 guide process guide guide approach education an identical education fabric can be utilized for a number of audiences. The.
Pilot. rfile any of these alterations that make experience now, and ensure that you do get your sponsor’s popularity of the hot documentation ahead of going ahead. the method customization efforts have already been reviewed as a part of the set of advancements you made whereas the pilot used to be occurring. We’ll think about a few adjustments you need to make to the information inhabitants procedure within the later part, “Growing from Pilot to Deployment.” after all, each one switch you are making may have implications in your total.