Implementing ITIL Configuration Management (paperback) (IBM Press)

Implementing ITIL Configuration Management (paperback) (IBM Press)

Larry Klosterboer

functional, Real-World ITIL Configuration Management—From begin to end


The IT Infrastructure Library® (ITIL) areas the “best practices” in IT operations at your command. ITIL is helping you are making larger expertise offerings, manages IT extra successfully, and drives better enterprise price from your entire IT investments. The center of ITIL is configuration administration: the self-discipline of selecting, monitoring, and controlling your IT environment’s varied elements to achieve actual and well timed info for higher decision-making.


Now, there’s a pragmatic, start-to-finish advisor to ITIL configuration administration for each IT chief, supervisor, and practitioner. ITIL-certified architect and recommendations supplier Larry Klosterboer is helping you identify a transparent roadmap for fulfillment, customise ordinary procedures for your targeted wishes, and stay away from the pitfalls that stand on your way.


You’ll methods to plan your implementation, installation instruments and tactics, administer ongoing configuration administration projects, refine ITIL details, and leverage it for aggressive virtue. all through, Klosterboer demystifies ITIL’s jargon, illuminates each one process with real-world suggestion and examples, and is helping you concentrate on the explicit suggestions that provide greatest company price on your environment.


Coverage includes

  • Assessing your present configuration administration adulthood and atmosphere ambitions for development
  • Gathering and dealing with necessities to align ITIL with organizational wishes
  • Describing the schema of your configuration administration database (CMDB)
  • Identifying, taking pictures, and organizing configuration information
  • Choosing the easiest instruments to your standards
  • Integrating facts and techniques to create a unified logical CMDB and configuration administration carrier
  • Implementing pilot tasks to illustrate the price of configuration administration and to check your planning
  • Moving from a pilot to wide-scale company deployment
  • Defining roles for deployment and ongoing staffing
  • Leveraging configuration administration info: Reporting and past
  • Measuring and bettering CMDB facts accuracy

Covers ITIL model 3.

Preface xvii

Acknowledgments xxi

About the writer xxiii


Chapter 1: evaluate of Configuration administration 1

Part I: making plans for Configuration administration 17

Chapter 2: accumulating and examining specifications 19

Chapter three: picking Scope, Span, and Granularity 37

Chapter four: Customizing the Configuration administration approach 55

Chapter five: making plans for info inhabitants 67

Chapter 6: placing jointly an invaluable undertaking Plan 85

Part II: enforcing Configuration administration 97

Chapter 7: selecting the best instruments 99

Chapter eight: enforcing the method 117

Chapter nine: Populating the Configuration administration Database 127

Chapter 10: picking out and working a Pilot application 137

Chapter eleven: communique and company Roll Out 149

Part III: working an efficient Configuration administration process 161

Chapter 12: development a Configuration administration staff 163

Chapter thirteen: the numerous makes use of for Configuration info 179

Chapter 14: Measuring and enhancing CMDB Accuracy 193

Chapter 15: enhancing the enterprise price of Configuration administration 207


Index 217

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