Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond

Lean Six Sigma Secrets for the CIO: ITIL, COBIT, and Beyond

Peter T. Davis, William Bentley


Going past the standard how-to advisor, Lean Six Sigma secrets and techniques for the CIO provides confirmed tips and valuble case reviews to demonstrate the right way to mix Six Sigma’s rigorous caliber rules with Lean tools for uncovering and removing waste on your IT methods. utilizing those tools, the textual content explains the way to take an procedure that's all approximately enhancing IT functionality, productiveness, and security—as a lot because it is set slicing expenses. Savvy IT veterans describe the right way to use Lean Six Sigma with IT governance frameworks similar to COBIT and ITIL and warn why those frameworks will be thought of beginning issues instead of destinations.

This whole source for CIOs and IT managers offers powerful techniques to deal with the human point that's so primary to luck and explains how one can maximize the voice of your clients whereas retaining involved with the wishes of your employees. and maybe so much importantly—it presents the proof had to construct your case to higher administration.

Supplying you with the instruments to create equipment that would convey out the easiest on your staff; Lean Six Sigma secrets and techniques for the CIO presents the knowledge required to regulate your IT operations with detailed effectiveness and potency in carrier of the base line.

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